PMO-first property management

Run your property from one official operating desk

Deskova replaces scattered communication and undocumented admin work with one controlled PMO system for notices, cases, and records.

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Official notices
One channel for every communication sent to residents
Case handling
Every concern, request, and approval tracked to resolution
Searchable records
Receipts, warnings, approvals — archived and auditable by unit
PMO-first by design
Resident access only where management allows
Built for condos, subdivisions, and managed communities
PMO dashboard Resident view
Deskova — PMO Dashboard · Horizon Residences
Operations
Concern Log
Official Notices
Receipts
Approvals
Gate Passes
Admin
Work Permits
Records Archive
Residents
Open Cases
14
4 urgent
Resolved (30d)
87
94%
Pending Approvals
6
2 today
Notices Sent
31
This month
Active Concern Log View all →
Unit Concern Priority Status Filed
12B Illegal parking — Slot 3A High Open Today
08F Water leak — hallway L3 High Pending Yesterday
03A Noise complaint re: 04A Medium Open Mar 18
15C HVAC maintenance request Low Resolved Mar 17
07D Move-in pass — Sat 22 Mar Low Resolved Mar 17
Unit 12B · Horizon Residences
Official Notices
Notice from PMO
General cleaning of common areas — Mar 22, 8AM–12PM. Access restricted.
Issued Mar 18 · Unread
Warning Issued
Parking violation notice — please acknowledge within 48 hrs.
Issued Mar 19 · Action required
My Requests
Gate Pass — Visitor
Approved
Mar 21 · 2:00 PM · Maria Cruz
Renovation Permit
Under Review
Submitted Mar 17
Receipts
Association Dues
₱3,500
Mar 15 · Official receipt
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Why PMOs switch

Property management runs on records and authority. Most tools ignore both.

Deskova is built around what PMOs actually need — not what residents prefer.

01 —
Replace scattered channels
Notices go out on group chats. Complaints come in by text. Approvals are verbal. Nothing is on record. Deskova consolidates every official action into one traceable system.
02 —
Create defensible records
When a dispute escalates, you need timestamped evidence — warnings issued, notices sent, approvals granted, incidents logged. Deskova builds that record automatically.
03 —
Control resident access
Not every resident needs to see everything. PMO decides what residents can submit, view, and access — by unit, by role, by case. Your authority, your rules.

Core workflows

Built around the work your desk handles every day.

Three operational pillars. One controlled platform.

Communication

Official notices and direct communication

Issue notices, announcements, and warnings to units — with delivery tracking, acknowledgment records, and admin-controlled visibility. Every communication goes through the official desk, not a group chat.

Unit-targeted notices Building-wide announcements Warning issuance Delivery tracking Acknowledgment logs
Cases & Requests

Controlled intake, structured resolution

Residents submit concerns and requests through a structured channel. PMO receives, prioritizes, assigns, and closes every case — with a full decision trail and attached evidence at each step.

Concern log Gate passes Work permits Move-in requests Incident evidence
Records & Accountability

Every action logged, every receipt official

Receipts, approvals, warnings, and resolutions are stored in a searchable, timestamped archive. When an auditor or board member requests documentation, it's organized, complete, and retrievable by unit.

Official receipts Approval history Warning archive Case audit trail Unit-level records

Real PMO workflows

Situations your desk handles. Now handled officially.

These aren't abstractions. These are the exact cases PMOs deal with — now logged, tracked, and defensible.

01
Parking violation and warning
Resident reports illegal parking with photo evidence. PMO logs the case, issues a formal warning to the offending unit with evidence attached, and closes the case with a timestamped resolution record.
Concern · Evidence · Warning · Record
02
Official notice dispatch
PMO issues a notice to all units or a specific floor. Residents receive it in the app and must acknowledge. Admin sees who has read it, when, and flags unacknowledged units.
Notice · Delivery tracking · Acknowledgment
03
Work permit and renovation approval
Unit owner submits a renovation request with supporting documents. PMO reviews, sets conditions, approves with a defined date window. The approval is logged and the contractor schedule is recorded.
Permit · Documents · Approval · Log
04
Official receipt issuance
A unit owner settles association dues. PMO issues an official digital receipt from the platform. The receipt is stored in the unit's records and the admin archive simultaneously.
Payment · Official receipt · Records archive
05
Incident documentation and escalation
A complaint escalates. PMO builds a case file with photos, prior warnings, resident correspondence, and admin notes — all in one place. The file is auditable and exportable.
Case file · Evidence · Audit trail · Export
06
Gate pass request and approval
Resident requests a visitor or delivery pass through the app. PMO reviews and approves. The approval is pushed to security. Entry is logged by time, unit, and visitor name.
Request · Approval · Security log

How properties adopt Deskova

Start with the core. Expand as you're ready.

Most properties go live with notices, concern logging, and records first — then add permits, gate passes, and resident workflows once the foundation is running.

Phase 1 — Core operations

The official desk is open

Start with the workflows every PMO needs from day one. Get communication, case handling, and records running on one controlled platform — replacing group chats, manual logs, and paper trails.

Official notices Concern log Incident records Receipts Warning issuance
Phase 2 — Full workflow coverage

Extend to the full property

Once core operations are live, expand to permit workflows, resident request handling, gate passes, and controlled resident access — all within the same platform PMO already knows.

Gate passes Work permits Move-in requests Approval workflows Resident portal Unit-level records

Built for every stakeholder

One platform. Three levels of access.

Deskova is designed for PMOs first — with structured access for boards, developers, and residents.

Boards & Developers

Governance visibility and accountability

Property operations affect your investment, your liability, and your reputation. Deskova gives boards and developers the oversight they need — without being buried in daily admin.

  • Oversight of PMO case handling and resolution rates
  • Centralized documentation ready for audit or legal review
  • Professional communication infrastructure that protects the property's standing
  • Cleaner administration with fewer disputes and clearer accountability
Residents & Unit Owners

Official access, on management's terms

Residents access what PMO allows. One place to submit concerns, receive official notices, request passes, and view their own records — with no ambiguity about what is official.

  • Submit concerns and service requests
  • Receive and acknowledge official notices
  • Track gate pass and permit request status
  • View their own receipts and warnings

Auditability and control

Every action is timestamped, traceable, and on record.

Deskova builds the documentation layer that protects management — before a dispute, not after.

01
Timestamped audit trail
Every notice issued, warning sent, approval granted, and case closed carries a permanent timestamp. No action is unrecorded.
02
Searchable records archive
Find any case, receipt, approval, or notice by unit, date, type, or status. Your full operational history is searchable and exportable.
03
Warning and evidence trail
Every warning links to the original concern, the attached evidence, and the PMO's response. When a case escalates, your file is already built.
04
PMO authority, by design
The platform enforces management hierarchy. Residents submit, PMO decides. Visibility, access, and approvals are all admin-controlled.
Case Timeline — Audit Log Unit 12B · Case #0147
09:14 AM
Concern submitted — Illegal parking, Slot 3A
Resident · Unit 12B · 1 photo attached
09:31 AM
Case acknowledged and prioritized — High
PMO Admin · Maria Santos
10:05 AM
Official warning issued to Unit 05C
PMO Admin · Evidence attached · Notice sent
Warning on record
10:47 AM
Warning acknowledged by resident
Unit 05C · System-logged
11:22 AM
Case closed — resolved
PMO Admin · Case archived · Searchable
Archived to records
Get started

Bring order to property operations

See how Deskova helps PMOs centralize communication, requests, and records in one official system.

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